Medary.com

Sometimes, good customer service means a good response to the human mistakes that sometimes get made. Hats off to the Sioux Falls, SD Outback Steakhouse. My wife's letter to them (follow the "read more" link):

January 13, 2006

Sioux Falls Outback Steakhouse

2411 S. Carolyn Ave.

Sioux Falls, SD 57106

To Whom It May Concern:

This is to let you know what wonderful service I received on December 20, 2005. I don’t know the server’s name or the manager’s name (but they were both female) but I do know that I was sitting in the booth immediately to the left of the door as you enter. I was with three friends and it was 6 PM.

I ordered the Chicken Griller. When it was delivered, I started eating the delicious rice and vegetables. Our server came by a few minutes later to ask if everything was okay and we said “yes” since it was (as far as we knew). Right after she left, I tried to cut my chicken which was burned and overcooked. I couldn’t cut it with the knife provided! I went ahead and ate the rice and vegetables and they were very good. When we could get the attention of our server, she immediately expressed concern and went to get her manager. The manager came over and asked if I wanted another dinner. I did not since I had enough of the rice and vegetables (which are the things I really like anyway!) and just wanted to get to the most important of the meal – dessert! The manager surprised me by saying that not only would she comp my meal, but she would give me dessert, too. Needless to say, I was pleasantly surprised with the wonderful service provided by Outback Steakhouse. This was my first time eating at Outback and it won’t be my last.

I plan on sharing this good experience with my readers at www.medary.com. Please keep up the good work and the excellent customer service.

Sincerely,