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Sioux Falls Argus Leader:  Northwest flight cancellations anger customers

Passengers were caught off-guard today after Northwest cancelled flights in and out of Sioux Falls today.

For travelers like Cindy Burton, who is stuck in Minneapolis from Tennessee, the cancelled flight could mean never seeing her son again, said Burton’s sister, Arla Stueckrath of Milan, Minn.

Burton’s son has been in critical condition at Avera McKennan Hospital since Saturday, Stueckrath said.

“It’s insane,” said Charmaine Petersen, Burton’s sister-in-law as she waited in the Sioux Falls airport. “When she booked the flight, Northwest knew it was an emergency.”

The earliest flight Burton was promised was at 2:15 p.m. Tuesday, Petersen said.
Mike Marnach, executive director of the Sioux Falls Regional Airport Authority said he believes the cancellations will only last through today.

Cancellations were attributed to a number of things from no crew being available to construction being done on the runway in Minneapolis St. Paul International Airport, according the Sioux Falls airport’s Web site.

According to the NWA flights were still on schedule for Tuesday.

“All they can say is ‘Sorry,’” Stueckrath said. “I don’t care if they’re sorry or not.”

Petersen said she would never fly Northwest Airlines again.

That's going to be a pretty common reaction if Northwest keeps this up.