Month: February 2006

Radisson Makes Good

Radisson Seven Seas Cruises has responded to our complaint letter regarding our Carribbean cruise. They sent us a letter of apology and an offer of $750/person off our next cruise. I’ll post the letter when we get back home.

We’ve already booked another RSSC cruise, so we’ll be giving Radisson another chance.

Thanks to Radisson for stepping up.

Update 2/7/2006: click on the “read more” link below to view Radisson’s response letter to us.

18 January 2006

Dear:

I am writing further to your letter of21 December 2005, regarding the above captioned matter, on the outsetmy sincere apologies for the unseemly delay in our response.

As you are our valued guests, weappreciate you taking the time to let us know about your recentcruise on the Seven Seas Voyager. Radisson Seven Seas Cruises isdedicated to providing excellent service and we regret to learn ofthe problems you encountered. Based on your detailed review of thecruise you and your family were certainly not the recipients of the6-star level of service that Radisson Seven Seas Cruises is knownfor, please accept our sincere apologies for any personalinconveniences you and your family experienced.

Rest assured that letters like yourshave helped us build a strong reputation for customer loyalty. It isimportant that we know what areas of service need improvement andyour letter will be shared with the appropriate management staff andalthough I may not have addressed each point you made specifically,rest assured that your candid evaluation and constructive commentshave been logged and will be utilized in the continued improvement ofour product and service levels and to ensure we are providing thebest cruise vacation possible. I can certainly understand thedisappointment associated with the issues you mentioned in yourletter.

As a gesture of goodwill for thisunfortunate occurrence, Radisson Seven Seas Cruises has extended toyou both along with your parents a $750 per person future cruisecredit valid through 30 June 2007. We have placed this credit onyour unique internal identification numbers here at Radisson SevenSeas Cruises and when you next elect to book with us, the credit willbe available to be posted to your new reservation upon request. Theterms and conditions of the certificate are stated on the encloseddocument.

Once again our sincere apologiesto you and your family for any personal disappointments experiencedand we hope we are afforded the opportunity to once again welcome youall back onboard a Radisson Seven Seas cruise in the not too distantfuture.

Please when the time comes when younext elect to book, please contact me directly so that I may extendany and all courtesies.

Sincerely,

Radisson Seven Seas Cruises

-s-

Gair O’Neill

Manager, Guest Relations

Scandal in Brook-Town

South Dakota State University has suspended two basketball players[*1] pending an investigation of sexual assault:

BROOKINGS – Two South Dakota State University men’s basketball players have been suspended from the team and a report of a sexual assault in a campus dormitory room is being investigated.

Mohamed Berte, 22, and Andre Gilbert, 20, will not be permitted to practice or play with the team until the University Police Department investigation is completed, SDSU officials said Wednesday.

No arrests have been made and no charges have been filed against either player, according to Brookings County State’s Attorney Clyde Calhoon.

Bad news for a men’s basketball program that was already reeling. Worse news for the alleged victim, of course.

Innocent until proven guilty for the two players, however.